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US-based mortgage broker Mr. Cooper has revealed that a cyber attack on its network has resulted in the data of almost 15 million of its customers being exposed.
The company said it initially detected the incident at the end of October, which it flagged as suspicious.
“On October 31, 2023, Mr. Cooper detected suspicious activity in certain network systems,” said Mr. Cooper.
“Immediately upon detection, we initiated response protocols, launched an investigation with the assistance of cyber security experts to determine the nature and scope of the incident, and contacted law enforcement.
“We also made the decision to shut down our systems to contain the incident and in an effort to protect our customers’ information.”
A total of 14,690,284 were sent a notice of the incident, which said that data had been accessed, including customer names, addresses, phone numbers, social security numbers, bank account numbers, and dates of birth, all belonging to current and former customers.
“Based on our investigation to date, roughly 14.7 million home owners, representing former and current customers and co-borrowers, had personal information contained in the files that were affected by this incident.”
The company urged that the number of users whose bank account numbers were affected is a “limited group of approximately 32,000 reverse mortgage customers”.
Mr. Cooper added that its investigation has yet to uncover any evidence that the accessed data has been used in any malicious way.
“We are monitoring the dark web and have not seen any evidence that the data related to this incident has been further shared, published, or otherwise misused. We are also further enhancing the security of our systems to help prevent incidents like this from happening in the future,” it said.
To protect its customers further, the company has offered its customers free credit monitoring and identity protection services.
"We take our role as a mortgage company very seriously, and there is nothing more important to us than maintaining our customers’ trust,” said Jay Bray, chief executive and chairman of the Mr. Cooper Group.
“I want you to know how sorry I am for any concern or frustration this may have caused. Making the home ownership journey as smooth as possible is our top priority, and we intend to make this right for our customers.”
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